Troubleshooting & FAQ

Fixes for common issues and quick answers.

• Camera, microphone & photo permissionsHow the app asks for camera, microphone, speech, and photo access, and how to turn it back on if it's off.
• Device and scanning issuesFixes for 'Scanning unavailable,' empty scans, photos that find nothing, and pieces that drop from measured to estimated.
• Login and account issuesFixes for sign-in errors, the 6-digit code not arriving, password resets, and invalid company codes.
• Photos and AI issuesWhy AI suggestions might not appear (it's admin-only and off by default), plus fixes for unreadable and un-uploaded photos.
• Sync and offline issuesWhy a job is missing on another device, what to do about load errors, and what uploads when.
• Frequently asked questionsQuick answers to the questions movers ask most, each linked to the full article.